AI receptionist for HVAC companies
An AI receptionist for HVAC companies built for peak season.
Brody is an AI receptionist for heating and air companies. Brody answers every call on your number, ranks no heat and no cooling calls by your rules, and books service, tune ups and replacement estimates.
Brody tells every caller he is an AI assistant for your HVAC company.
$99 per operating user per month. No setup fee. Every HVAC call answered day and night, booked into your schedule and summed up by text.
Sheet 01, the calls
What calls does an HVAC company get? Brody knows every one of them.
Most calls to an HVAC company fall into the six kinds below, from no heat to carbon monoxide alarms. Brody asks the questions a good HVAC office would ask on each one, then books, transfers or takes a message by your rules.
No heat
Brody asks the system type, the thermostat reading and who is in the home, then sets priority from your rules.
No cooling
In a heat wave Brody asks whether the outdoor unit is running and whether anyone at home is at risk, then books or pages.
Tune ups and maintenance
Spring and fall tune ups booked into open slots, with maintenance plan members flagged so you can keep your promises to them.
Replacement quotes
Brody notes the age of the system, the home size and what the caller wants, then books an in home estimate.
Thermostats, airflow and air quality
Smart thermostats, hot and cold rooms, filters and humidity. Brody books the visit and notes the problem in the caller’s words.
Carbon monoxide alarms
Brody follows your safety script, tells the caller to leave the home and call 911, then alerts your on call technician.
Intake
What does Brody ask an HVAC caller? The questions your best office person asks.
Brody asks every HVAC caller the same short set of questions, in the order you choose, and writes the answers into the booking and the summary.
| Is it no heat or no cooling, and what does the thermostat read? | The first fact your tech needs on every call. |
| Is anyone at home at risk, such as an infant, an older person or someone with medical needs? | Sets priority by the rules you write. |
| Is a carbon monoxide alarm sounding? | A yes runs your CO safety script before anything else. |
| Is it a furnace, heat pump, boiler or central air, and how old is it? | Your tech brings the right parts and knows repair or replace is on the table. |
| Are you on a maintenance agreement with us? | Members get the slots you reserve for them. |
| For no cooling, is the outdoor unit running? | The first clue your tech would ask for anyway. |
A real day for Northfield Heating and Air
The temperature drops overnight and forty homes lose heat at once. Brody answers each one and puts the family with a newborn at the top of the list.
HVAC demand arrives with the weather, all at once. Brody answers many calls at the same time, asks your priority questions on every one and books in the order you set. Your on call tech is paged only for the calls that match your rules, and the rest are booked for the morning with notes.
After hours
Which HVAC calls are emergencies? Only the ones you choose.
You write the emergency rules in plain language and approve the safety script. Brody sorts every after hours HVAC call into one of three lanes and acts on it the same way every time.
| Right now, page the on call person | No heat in freezing weather or no cooling in extreme heat with someone at risk at home, or a carbon monoxide alarm. Brody pages your on call tech. |
| First open slot tomorrow | No heat or cooling with no one at risk, or a system running poorly. Brody books the first slot tomorrow. |
| Morning summary | Tune ups, quotes and thermostat questions. Brody books them and sends a morning summary. |
Three lanes, your rules. Brody asks the same questions on every call and follows the safety script you approve.
Trust and securityAfter the call
Booked is only the start. Every HVAC customer hears from you first.
Brody keeps the homeowner informed by text, call and email from your company number until the job is paid and reviewed, so they never have to call and ask what is next.
The day before
Arrival window, parking and what to move, sent the afternoon before with a reply to confirm.
On the way
A text when your crew leaves for the job, and a call if weather or an inspection moves the day.
Progress and photos
A short update with photos from the crew, sent after you approve it. Change orders are approved by text.
Wrap up
Final walkthrough, invoice reminders, warranty requests and a review request once the work is done.
Busy seasons
When do HVAC calls spike? Brody answers the rush.
HVAC calls spike on the first cold snap and the first heat wave, with tune up demand in the spring and fall shoulder seasons. Brody answers many calls at the same time, so no caller hears a busy signal.
The first cold snap
Furnaces that sat all summer fail on the first cold night. Brody answers the surge, ranks calls by your rules and books the first open slots.
The first heat wave
Cooling calls stack up by the hour. Brody asks the questions that matter, flags at risk callers and books the rest in order.
Spring and fall tune ups
The calm before each season is when maintenance gets booked. Brody fills tune up slots and reminds callers what the visit includes.
Replacement season
Older systems that barely made it through the season turn into replacement quotes. Brody books in home estimates with system age noted.
Booking
What does Brody book for HVAC companies? The jobs you want, on your schedule.
Brody books into Jobber and Housecall Pro, or sends the booking to you by text and email if you do not use one.
- No heat and no cooling service calls by priority
- Spring and fall tune ups
- Maintenance plan visits
- Replacement estimates with system age and home size
- Thermostat, duct and air quality visits
Questions callers ask
Brody answers from the services, prices, areas and policies you give him. If a caller asks something you have not covered, he takes a message instead of guessing.
- Can someone come tonight?01
- Do you have a service fee?02
- Is my system worth repairing?03
- Do you have maintenance plans?04
- Do you offer financing?05
- Which brands do you service?06
- My CO alarm is going off07
- How long does an install take?08
HVAC words Brody knows
- no heat
- no cooling
- tune up
- maintenance agreement
- service window
- furnace
- heat pump
- condenser
- refrigerant
- thermostat
- CO alarm
- replacement estimate
Trust
Will callers know Brody is an AI? Yes, and they can always reach a person.
Brody says he is an AI assistant for your company at the start of every call. Any caller who asks for a person is transferred to the number you choose, or leaves a message that reaches you by text right away.
Recording notices and consent follow the rules for each calling location. Business texting uses the required registration and supports opt out on every thread.
What Brody will not do on an HVAC call
- Diagnose equipment or tell a caller what part failed
- Promise rebate amounts or financing approval
- Quote a replacement system you have not priced
- Skip your carbon monoxide script for any reason
Key facts
How much is an AI receptionist for HVAC companies? Platform at a glance.
One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free.
| What it is | An AI receptionist named Brody that answers your HVAC company number, books jobs and texts back missed callers. |
| Who it is for | HVAC companies who miss calls while they are on a job or after hours. |
| Price | One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free. |
| Included each month | Each paid user adds 50 AI calling minutes, 250 messaging units, 250 human US calling minutes and 500 standard AI work items each month. These separate pools are shared across the company, not reserved for individual users. |
| Above the included amount | Authorized additional usage costs $0.40 per AI minute, $0.04 per messaging unit, $0.04 per human US calling minute and $0.10 per standard AI work item. |
| Hours | Day and night, weekends and holidays. |
| Languages | English and Spanish. |
| Booking | Connects with Jobber and Housecall Pro. ServiceTitan is on our integrations list. |
| How to start | Try the Platform. Our team confirms your number, calling country, routing and booking setup, then tests the line with you before activation. |
How to start
Get Brody answering for your HVAC company.
Try the Platform
No setup fee. Standard onboarding includes your company number, normal messaging registration, a standard roster import, released connector setup and two 45-minute assisted sessions for your first two supported workflows.
Try the Platform02Confirm your rules
Tell our team your services, service area, hours and emergency rules. We test the line with you before activation.
How Platform works03Grow into the Platform
Add crews, subs, daily reports and a full office phone system later, with your number and history kept.
Compare plansHow does Brody handle a heat wave or cold snap call surge?
Brody answers many calls at the same time, so nobody hears a busy signal on the first hot or cold day. He asks your priority questions on every call, pages the on call tech only for calls that match your rules and books the rest in the order you set.
Which HVAC calls are marked urgent?
The ones your rules name. Most companies mark no heat in freezing weather, no cooling in extreme heat with someone at risk at home and any carbon monoxide alarm as urgent. Everything else gets the first open service window.
Does Brody try to diagnose equipment problems on the call?
No. Brody asks the questions your tech would want answered, such as system type, age and what the thermostat reads, and writes them down in the caller’s words. Diagnosis happens on site with your tech.
Can Brody book maintenance agreement visits?
Yes. Tell Brody how to recognize a plan member, such as by name or address, and he flags them and offers the slots you reserve for members. Spring and fall tune ups are booked into the windows you open.
Can Brody answer in Spanish and other languages?
Brody supports English and Spanish. Additional languages are tested for your workflow before activation, with a human fallback for uncertain answers.
How do techs receive the address and notes?
The on call tech gets a page and a text with the address, the problem and the priority. Booked visits land in Jobber or Housecall Pro with the notes attached, and you get a summary of every call.
What does Brody say when a CO alarm goes off?
He follows the safety script you approve, which for most companies means telling the caller to get everyone out of the home and call 911. Then he alerts your on call technician.
What does it cost for an HVAC company?
One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free.
Never miss a job call again.
Put Brody on your HVAC line.
One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free.
One full Platform plan. No standard setup fee. Start with one supported workflow.
Plan your rollout
Pricing, security reviews, procurement and rollout across your projects and regions.