Privacy Policy

At Buildalytic, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered construction services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number, company details)
• Business information (service areas, pricing, project types)
• Call recordings and transcripts from AI receptionist interactions
• Project details and documents for estimating services
• Lead and customer information captured through our services

We also automatically collect certain information when you use our services, including IP addresses, browser type, device information, and usage data.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Train and improve our AI models to better serve your business
• Send you technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address fraud and security issues

3. Call Recording Disclosure

Our AI receptionist service records and transcribes phone calls to provide you with complete records of customer interactions. Callers are notified at the beginning of each call that the conversation may be recorded. These recordings are stored securely and are accessible only to you and authorized Buildalytic personnel for service improvement purposes.

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform
• Professional advisors such as lawyers and accountants
• Law enforcement when required by law or to protect our rights
• Other parties in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Call recordings are retained for 12 months unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have the following rights:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to or restrict processing of your data
• Request portability of your data

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

9. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use in connection with our platform.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at rajaadil1738@gmail.com