AI receptionist for plumbers
An AI receptionist for plumbing companies that routes emergencies fast.
Brody is an AI receptionist for plumbing companies. Brody answers every call on your number, sorts real emergencies from next day work, pages your on call plumber and books everything else.
Brody tells every caller he is an AI assistant for your plumbing company.
$99 per operating user per month. No setup fee. Every plumbing call answered day and night, booked into your schedule and summed up by text.
Sheet 01, the calls
What calls does a plumbing company get? Brody knows every one of them.
Most calls to a plumbing company fall into the six kinds below, from burst pipes and active leaks to existing customers. Brody asks the questions a good plumbing office would ask on each one, then books, transfers or takes a message by your rules.
Burst pipes and active leaks
Brody gets the address, where the water is coming from and whether the main is off, then pages your on call plumber right away.
Sewer and drain backups
Toilets backing up, floor drains overflowing and slow drains. Brody asks how many fixtures are affected so you know what truck to send.
No hot water
Brody asks gas or electric, tank or tankless and the age of the heater, then books a repair visit or a replacement estimate.
Water heater and fixture quotes
Tankless upgrades, faucets, toilets and disposals. Brody books the estimate and notes the model when the caller knows it.
Builder and remodel work
GCs and remodelers calling about rough in, inspections and trim out. Brody takes the job, the date and the contact and sends it to you.
Existing customers
Reschedules, arrival windows and invoice questions get answered or routed, so your dispatcher is not stuck on the phone.
Intake
What does Brody ask a plumbing caller? The questions your best office person asks.
Brody asks every plumbing caller the same short set of questions, in the order you choose, and writes the answers into the booking and the summary.
| Is water running right now, and is the main shut off? | Decides whether your on call plumber gets paged tonight. |
| Is anything backing up into the home? | Sewer backups go to the top of the list by your rule. |
| Do you smell gas? | Triggers your gas safety script word for word, not a judgment call. |
| Gas or electric, tank or tankless, and how old is the water heater? | Your plumber loads the right parts before the visit. |
| What is the address? | Brody checks it against your service area before he books. |
| Is this a home warranty job or a builder job? | Warranty and rough in work go to the person you name. |
A real day for Clearwater Plumbing
The call comes in at 2:14 AM. Water is pouring from under a kitchen sink. Brody walks the caller to the shutoff, pages your on call plumber and texts both of them the details.
Plumbing emergencies do not wait for office hours, and a caller who reaches voicemail calls the next plumber on the list. Brody answers in your company name, follows the safety script you approve, and decides from your rules who gets woken up. The next morning you see every call with the address, the problem and what was promised.
After hours
Which plumbing calls are emergencies? Only the ones you choose.
You write the emergency rules in plain language and approve the safety script. Brody sorts every after hours plumbing call into one of three lanes and acts on it the same way every time.
| Right now, page the on call person | Active water, a sewer backup into the home or a gas smell. Brody follows your safety script and pages your on call plumber. |
| First open slot tomorrow | No hot water, one fixture down or a slow leak that is contained. Brody books the first slot tomorrow. |
| Morning summary | Quotes, upgrades and general questions. Brody books the estimate and sends you a morning summary. |
Three lanes, your rules. Brody asks the same questions on every call and follows the safety script you approve.
Trust and securityAfter the call
Booked is only the start. Every plumbing customer hears from you first.
Brody keeps the homeowner informed by text, call and email from your company number until the job is paid and reviewed, so they never have to call and ask what is next.
The day before
Arrival window, parking and what to move, sent the afternoon before with a reply to confirm.
On the way
A text when your crew leaves for the job, and a call if weather or an inspection moves the day.
Progress and photos
A short update with photos from the crew, sent after you approve it. Change orders are approved by text.
Wrap up
Final walkthrough, invoice reminders, warranty requests and a review request once the work is done.
Busy seasons
When do plumbing calls spike? Brody answers the rush.
Plumbing calls spike on the first hard freeze, over holidays when houses are full and during spring storms when sump pumps fail. Brody answers many calls at the same time, so no caller hears a busy signal.
The first hard freeze
Frozen and burst pipes all arrive at once. Brody answers every call, pages the on call plumber for active water and books thaw visits for the rest.
Holidays
Full houses mean kitchen drains and toilets at the worst time. Brody tells callers your holiday rates and hours from what you give him and books the next slot.
Spring storms
Sump pumps fail and basements take on water. Brody flags flooding calls as urgent and books pump replacements and inspections.
Remodel season
Fixture swaps, water heater upgrades and remodel rough in. Brody books estimates during the day so your team can stay on the job.
Booking
What does Brody book for plumbers? The jobs you want, on your schedule.
Brody books into Jobber and Housecall Pro, or sends the booking to you by text and email if you do not use one.
- Emergency dispatch to your on call plumber
- Drain clearing and camera inspections
- Water heater repairs and replacement estimates
- Fixture installs and small repairs
- Rough in and inspection dates for builders
Questions callers ask
Brody answers from the services, prices, areas and policies you give him. If a caller asks something you have not covered, he takes a message instead of guessing.
- Do you charge extra after hours?01
- How fast can someone get here?02
- Where is my main shutoff?03
- Do you install tankless heaters?04
- Is there a trip fee?05
- Do you work on sewer lines?06
- Can you give me a price over the phone?07
- Do you take home warranty jobs?08
Plumbing words Brody knows
- burst pipe
- main shutoff
- sewer backup
- drain clearing
- camera inspection
- water heater
- tankless
- sump pump
- PRV
- rough in
- trim out
- trip fee
Trust
Will callers know Brody is an AI? Yes, and they can always reach a person.
Brody says he is an AI assistant for your company at the start of every call. Any caller who asks for a person is transferred to the number you choose, or leaves a message that reaches you by text right away.
Recording notices and consent follow the rules for each calling location. Business texting uses the required registration and supports opt out on every thread.
What Brody will not do on a plumbing call
- Decide a gas smell call on his own. Your safety script runs every time
- Give a repair price you have not approved
- Talk a caller through repairs beyond the steps you approve
- Promise an arrival time your on call plumber has not confirmed
Key facts
How much is an AI receptionist for plumbing companies? Platform at a glance.
One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free.
| What it is | An AI receptionist named Brody that answers your plumbing company number, books jobs and texts back missed callers. |
| Who it is for | Plumbers who miss calls while they are on a job or after hours. |
| Price | One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free. |
| Included each month | Each paid user adds 50 AI calling minutes, 250 messaging units, 250 human US calling minutes and 500 standard AI work items each month. These separate pools are shared across the company, not reserved for individual users. |
| Above the included amount | Authorized additional usage costs $0.40 per AI minute, $0.04 per messaging unit, $0.04 per human US calling minute and $0.10 per standard AI work item. |
| Hours | Day and night, weekends and holidays. |
| Languages | English and Spanish. |
| Booking | Connects with Jobber and Housecall Pro. ServiceTitan is on our integrations list. |
| How to start | Try the Platform. Our team confirms your number, calling country, routing and booking setup, then tests the line with you before activation. |
How to start
Get Brody answering for your plumbing company.
Try the Platform
No setup fee. Standard onboarding includes your company number, normal messaging registration, a standard roster import, released connector setup and two 45-minute assisted sessions for your first two supported workflows.
Try the Platform02Confirm your rules
Tell our team your services, service area, hours and emergency rules. We test the line with you before activation.
How Platform works03Grow into the Platform
Add crews, subs, daily reports and a full office phone system later, with your number and history kept.
Compare plansHow does Brody decide which plumbing calls are emergencies?
You set the rules in plain language, for example active water inside, a sewer backup or a gas smell. Brody asks the same questions on every call, applies your rules and only pages the on call plumber when a call matches.
Who gets the call when a customer reports a gas smell?
Brody follows the safety script you approve, which for most plumbers means telling the caller to leave the home and call the gas utility or 911 right away. Then he alerts your on call person. The rule is fixed, so Brody never weighs a gas call on his own.
Can Brody check whether a caller is in our service area?
Yes. Give Brody your towns, zip codes or a radius and he checks every address before he books. Callers outside your area get a polite answer instead of a booking you would have to cancel.
Can Brody text the on call plumber the address and details?
Yes. When a call matches your emergency rules, Brody pages the on call plumber and texts the address, the problem and whether the main is off. The caller gets a text saying who is coming.
Does Brody give repair prices over the phone?
Only the prices you tell him to share, such as a trip fee or an after hours rate. For anything else he books a visit or an estimate, so callers never hear a number you did not approve.
Can Brody follow up with customers who did not book?
Yes, for callers who hang up before they book. Brody texts them back to ask how he can help and books the job by text if they reply. Every call that did not book still shows up in your summary.
Can Brody help a caller find the main shutoff?
Yes, if you want him to. Brody can walk a caller through the steps you approve, such as checking near the water heater or the meter, while he pages your plumber. He never tells a caller to do anything outside your script.
What does it cost for a plumbing company?
One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free.
Never miss a job call again.
Put Brody on your plumbing line.
One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free.
One full Platform plan. No standard setup fee. Start with one supported workflow.
Plan your rollout
Pricing, security reviews, procurement and rollout across your projects and regions.