Homeowner updates
Your crew does the work. Brody keeps the family in the loop.
Brody texts, calls and emails homeowners from your company number through every stage of the job. He confirms the visit, says when the crew is on the way, sends progress photos, collects change order approvals and books the final walkthrough, then writes every reply to the job.
Homeowners use the phone and inbox they already have. No app and no login.
Every stage
Before, during and after the job. The nine moments homeowners ask about.
Most calls to a contractor’s office are a homeowner asking what happens next. Brody answers before they have to ask, by text, call or email.
Estimate follow up
Brody checks in after the estimate, answers questions from your scope and books the next step when the family is ready.
Visit confirmed
The start date, crew size and what to expect go out as soon as the job is scheduled, with a reply to confirm.
The day before
A reminder with the arrival window, where the dumpster or materials go and what to move out of the way.
Crew on the way
A text when the crew leaves for the job, and a call or text if weather or an inspection moves the day.
Progress with photos
A short update at the end of each day or milestone, with photos from the crew, sent after your approval.
Change order approval
The change, the price and the reason go to the homeowner by text and email, and the approval is recorded on the job.
Final walkthrough
Brody books the walkthrough, sends the punch list afterward and confirms when each item is done.
Invoice and payment
The final invoice goes out with a payment link, followed by polite reminders on the schedule you set.
Warranty and reviews
Warranty requests are taken by text or call and routed to the right person. Happy customers are asked for a review.
What the family receives
One job, one thread. Clear, short updates from your company number.
Each message names your company, says what is happening and what the homeowner needs to do, if anything. Replies come back to the same job.
- Your company name on every text and call
- Photos from the crew attached to progress updates
- Approvals and replies recorded on the job
- Questions Brody cannot answer go to the PM
Example updates for a roof replacement
- Day before
- Hi, this is Brody from Harbor Peak Roofing. Your crew arrives tomorrow between 7 and 8 AM. Please move cars off the driveway for the dumpster. Reply C to confirm.
- On the way
- Your crew of five just left the yard and should arrive in about 20 minutes.
- End of day
- Tear off is done and the new underlayment is on. Three photos are attached. Shingles go on tomorrow, weather permitting.
- Change order
- The crew found soft decking over the garage. Replacing four sheets adds $640. Reply YES to approve or call us with questions.
- After the job
- Your roof is finished and the yard has been swept for nails. Your invoice and warranty details are in your email.
Example messages. Names and amounts are fictional.
By trade
Roofers, remodelers and home builders. The same updates, in the words of your trade.
Each trade has its own moments that matter to a family. Brody follows yours.
Roofers
Tear off day, dumpster placement, weather reschedules and the final cleanup check.
02Remodelers
Demo day, selections, change orders and the punch list before the final payment.
03Home builders
Milestones, selection deadlines, walkthroughs, closing and warranty requests for each family.
04HVAC
Install day reminders, system start up results and maintenance visits each season.
05Plumbers
Arrival windows, water shut off notices and photos of the finished work.
06Landscapers
Install schedules, irrigation start up and the next seasonal visit.
Your rules
Your office stays in charge. What goes out, when and who answers.
Set the templates, approvals and hours once. Brody follows them on every job.
01You approve what goes out
Templates for each moment are written with your office. Progress updates and change orders can wait for a person to approve them before they are sent.
02Answers from the job, not guesses
Brody answers homeowner questions from the job details, schedule and scope you give him. A question he cannot answer goes to the project manager with the full thread.
03Quiet hours and the right channel
Each family gets updates by the channel they prefer, inside the hours you set. Urgent schedule changes can be a call, routine updates a text.
04One thread per job
Every text, call and email with the homeowner lands on the job record, so anyone in the office can see what was said and what was promised.
Setup
From your first job to every job. How do you set up homeowner updates?
A forward deployed engineer from Buildalytic sets it up with your office in plain language.
Pick the moments
Choose which updates go out, from the day before reminder to the review request.
Write the templates
Your wording, your company name and the replies you expect for each moment.
Set approvals and hours
Decide what needs a person to approve and the hours each family can be contacted.
Run it on a real job
Start with one job, review the thread with your office and roll it out to the rest.
The facts
Homeowner updates. What do you get, and what does it cost?
| What it is | Texts, calls and emails to homeowners from your company number at every stage of the job, with replies recorded on the job. |
| Who it is for | Roofers, remodelers, home builders and service contractors who work with homeowners and families. |
| Moments covered | Estimate follow up, visit confirmation, the day before, on the way, progress photos, change orders, walkthroughs, invoices, warranty requests and reviews. |
| What homeowners need | The phone and inbox they already use. No app and no login. |
| Approvals | Routine reminders can send automatically. Progress updates, change orders and anything with a price can wait for your approval. |
| Price | One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free. Each paid user adds 50 AI calling minutes, 250 messaging units, 250 human US calling minutes and 500 standard AI work items each month. These separate pools are shared across the company, not reserved for individual users. |
How does Brody keep homeowners updated?
Brody texts, calls and emails homeowners from your company number at each stage of the job. He confirms the visit, sends a reminder the day before, says when the crew is on the way, shares progress photos, collects change order approvals, books the final walkthrough and follows up on the invoice and warranty requests.
Do homeowners need an app?
No. Homeowners get ordinary texts, calls and emails on the phone and inbox they already use, and reply the same way.
Can homeowners ask questions?
Yes. A homeowner can text or call the company number and ask when the crew arrives or whether materials were delivered. Brody answers from the job details and sends anything else to the project manager.
Who approves the progress updates?
You choose. Routine reminders can go out automatically, and progress updates, change orders and anything with a price can wait for a person in your office to approve them.
Does it work for home builders?
Yes. Home builders use the same updates for each family through the build, from selection deadlines and milestone photos to the pre drywall walkthrough, closing and warranty requests after move in.
What does it cost?
One full Platform plan at $99 per operating user per month, or $89 per user per month billed annually. Start with one paid user. Standard setup is free. Each paid user adds 50 AI calling minutes, 250 messaging units, 250 human US calling minutes and 500 standard AI work items each month. These separate pools are shared across the company, not reserved for individual users.
Fewer calls asking what is next.
Keep every family in the loop.
Book a demo to see homeowner updates on one of your jobs, then run them on a real project with your company number and templates.
One full Platform plan. No standard setup fee. Start with one supported workflow.
Plan your rollout
Pricing, security reviews, procurement and rollout across your projects and regions.